Core Business Presence
Business Presence · Presence Number · Smart Mail
ARCEN portfolio businessManaged Business Presence
Professional infrastructure without the conventional staffed-office model.
PresenceDAV combines business presence, communications, secure mail, controlled customer handling, workspace and local support through one managed business relationship.
01 / The market gap
Between working without infrastructure and carrying the cost of a conventional office.
Many small and growing businesses need professional credibility, reliable customer handling, secure correspondence and occasional workspace before they need a permanently staffed office.
Home / fragmented infrastructure→PRESENCEDAV→Conventional staffed office
02 / The model
One customer relationship. Four levels of capability.
Precision FrontDesk
Routine enquiries · approved information · capture · qualification · escalation
Business Desk
Multi-step coordination · exceptions · operational follow-through
Physical & Local Support
Workspace · Mail Direct · controlled local support
03 / Precision FrontDesk
Configured from the business — not permitted to invent the business.
1UNDERSTANDS
Approved Business Profile · services · hours · location · escalation rules
2HANDLES
Routine enquiries · capture · qualification · approved responses
3STOPS & ESCALATES
When authority, knowledge, risk or complexity is exceeded
Operating boundary
FrontDesk handles the everyday. Business Desk handles the complex.
04 / Business model
Recurring customer relationships supported by complementary services.
Recurring services
Business Presence · Presence Number · Smart Mail · Precision FrontDesk
Enhanced services
Business Desk · Mail Direct · Workspace · selected operational support
Node-supported services
Physical services selected according to the capabilities and approvals of each local node.
05 / Physical node
Digital business infrastructure backed by real local capability.
A PresenceDAV node provides the physical layer behind selected business-presence services.
- Smart Mail Centre
- private workspace
- Precision FrontDesk / Business Desk operations
- controlled local support
- approved complementary services
The building supports the model. It does not define PresenceDAV.
06 / Node 001
227 Currie Street — proposed Adelaide proving ground.
PresenceDAV is evaluating 227 Currie Street as the first physical node for the integrated PresenceDAV operating model.
The current concept remains subject to site measurement, landlord consent, supplier verification and applicable statutory approvals.
PresenceDAV Node 001 — concept visualIllustrative proposal only. Final geometry, fit-out and use subject to approvals.
07 / Replication
One operating framework. Multiple suitable local nodes.
NODE 001
Adelaide proving ground→VALIDATE
Demand · procedures · economics · utilisation→REPLICATE
Suitable additional locations
Adelaide proving ground→VALIDATE
Demand · procedures · economics · utilisation→REPLICATE
Suitable additional locations
08 / Market position
More than a virtual address. Less infrastructure than building it yourself.
Virtual office
Address-oriented · limited operational relationship
PresenceDAV
Business presence · communications · controlled customer handling · workspace · local capability
Conventional office
Higher fixed infrastructure · greater staffing and operating commitment
09 / Governance
Controlled service delivery is part of the product.
Defined authority
FrontDesk operates from approved customer information.
Escalation
Complex or unauthorised matters move to the appropriate person or Business Desk.
Mail discipline
Correspondence and eligible parcel handling follow defined processes.
Consent-first physical operation
Property use and fit-out proceed through the relevant approval process.
10 / Current position
Current development position.
PresenceDAV operating modelDevelopment and validation
Precision FrontDeskApproved core service · controlled activation gate
Node 001Proposed · landlord and feasibility pathway
Wider rolloutSubject to successful validation, economics and approvals